Delegate to scale your business - Mortgage broker coach Ash Borland offers advice on effective delegation strategies for mortgage business growth

Delegating Without Losing Control: A Guide for Mortgage Brokers

September 25, 20245 min read

As a mortgage broker, it can feel overwhelming to manage every aspect of your business. This is where effective delegation comes in, but many brokers fear that letting go of certain tasks means losing control. If you’ve ever felt like this, don’t worry—you’re not alone.

In today’s post, I’m drawing from my experience as a mortgage broker coach to show you how to delegate without losing control and why it's crucial for scaling your business. Whether you’re running a small mortgage brokerage or aiming to scale up, learning how to delegate and use automation effectively is key to growth. If you're interested in personalised coaching, you can learn more about working with me as a mortgage broker coach.

The Trap of "Doing It All"

As a mortgage business coach, I often see brokers falling into the trap of thinking they have to do everything themselves. From managing client relationships to handling admin work and even marketing, the common belief is, "No one can do it better than me."

But this mindset is a business killer. If you’re spending all your time on tasks that don’t require your expertise, you’re missing out on valuable opportunities for growth. Successful brokers who delegate tasks effectively can focus on scaling their mortgage business without being bogged down by day-to-day tasks.

Why Mortgage Brokers Need to Delegate

To grow your mortgage business, you need to focus on the high-level strategies that only you, as the expert, can drive. As a mortgage broker coach, I’ve helped many brokers shift their focus away from time-consuming admin work and toward more valuable activities like client advising and marketing.

Delegating tasks for mortgage brokers is not about losing control—it’s about freeing yourself to concentrate on what really drives revenue. You can maintain control over your business by delegating tasks that don’t require your expertise, such as admin, content creation, and even some aspects of marketing. If you're interested in learning more about mortgage business coaching strategies, check out my Mortgage Business Mastery Show on YouTube, where I cover everything from marketing to lead generation.

Three Steps to Effective Delegation for Mortgage Brokers

  1. Identify Time-Draining Tasks That Don’t Require Your Expertise The first step in effective delegation is identifying tasks that take up your time but don’t need your specialised knowledge. As a mortgage business coach, I’ve seen brokers spend hours on admin tasks that could easily be automated or delegated.

    Automating admin tasks for mortgage brokers is one of the quickest ways to free up time. AI tools can handle scheduling, email follow-ups, and even certain aspects of document management. If you’re not ready to hire more staff, consider how automation could help. This is key for brokers who want to scale their business while keeping operational costs down.

    Once you’ve identified these tasks, think about delegating them to an admin or automating them. The goal is to focus on high-level activities that drive business growth, such as advising clients and crafting a strategy for your marketing. If you want a step-by-step guide on how to market your mortgage business effectively, check out my free Mortgage Marketing Blueprint, a course designed to help you master lead generation and marketing strategies.

  2. Train Your Team Thoroughly and Trust Them to Execute One of the biggest challenges for mortgage brokers is trusting their team to handle delegated tasks effectively. As a mortgage broker coach, I always emphasise the importance of thorough training. Whether you’re delegating admin work, content creation, or client communication, your team needs to be trained to do the job right.

    Mortgage brokers often hesitate to delegate because they feel no one else can do the work as well as they can. However, with proper training, your team can take over these tasks, allowing you to focus on scaling your mortgage business. If you're not in a position to hire expensive talent, invest time in training someone who is willing to learn and grow with your business. Once they’re trained, trust them to execute.

  3. Focus on High-Level Strategies That Only You Can Drive As a mortgage business coach, one of the core lessons I teach is the importance of focusing on high-level strategies that require your expertise. These are the tasks that directly impact the success and growth of your business, such as advising clients and driving your content marketing strategy.

    You, as the broker, should always be the face of your business. Whether it’s providing mortgage advice or creating content for your marketing, these are tasks that require your personal touch. While you can delegate editing or scheduling to an admin or an AI tool, the strategy should come from you.

    Many brokers make the mistake of outsourcing their marketing entirely, but this can backfire. As a mortgage broker coach, I often remind my clients that marketing is not just about likes or shares—it’s about pre-qualifying clients before they even contact you. By being actively involved in your content strategy, you ensure that your marketing reflects your brand and expertise.

Automating Tasks in Your Mortgage Business

Remember, delegation doesn’t always mean hiring more people. Mortgage brokers can automate many of the tasks that take up their time. Automating admin tasks for mortgage brokers, such as email scheduling, document management, and even parts of your social media strategy, allows you to focus on the bigger picture—growing your business.

Automation is a form of delegation, and when done correctly, it can save you both time and money. Whether you use AI tools to draft social media posts or a CRM to handle client follow-ups, technology can help mortgage brokers scale their business without losing control.

A Final Thought for Mortgage Brokers

As a mortgage business coach, I see time and time again that delegation and automation are the keys to business growth. By letting go of the tasks that don’t require your expertise, you can focus on scaling your mortgage business and improving client relationships.

So, what’s the one task you’ll delegate this week? Whether it’s hiring an admin, automating a process, or outsourcing content editing, take the first step towards freeing up your time and scaling your business. You’ll be amazed at how much more productive you can be.

Quote to Remember: “Growth happens when you let go of what is holding you back.”

Let me know what you’ll be delegating this week—drop me a DM on Instagram, and let’s chat about how you can simplify and scale your mortgage business!

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